Visa Inc.
Dee Hock · 1958
Visa is a payment infrastructure built on delegation: banks issue cards, Visa provides the rails and branding, and consumers pay fees embedded in every transaction. Its 1970 restructuring into a member-owned, decentralised association — conceived and led by Dee Hock — was a deliberate rejection of hierarchy. Yet its 2025 volume ($14.2 trillion) reflects not distributed decision-making but tightly coordinated standards enforcement. The ‘chaordic’ ideal remains descriptive, not operational.
